NOVA Jewelry
Privacy Policy
Last updated: September 8, 2026
This policy explains how HK NOVA JEWELRY LIMITED (“NOVA”, “we”, “us”) handles personal information when you use nova-jewel.com or contact us about a jewelry project.
Information you share with us
When you send an inquiry or request access to a jewelry series, you may provide your name, work email, company name, company website, project requirements and optional attachments. Your project materials may include sketches, reference images, specifications or other information you choose to send. Please share only the information needed for your inquiry and avoid including sensitive personal information.
When you submit an inquiry, we save your contact details, message, source page, submission time and notification status in our website database for follow-up. These records are accessible to authorized website administrators and may also be included in hosting backups. Attachment files are sent with inquiry emails; the inquiry list stores their names, not a public download copy. Contact us to request correction or deletion of an inquiry record.
How we use your information
We use inquiry details to respond to your request, discuss designs and specifications, prepare project communications, coordinate sampling or production where agreed, and provide follow-up support. We also use information as needed to operate and protect the website, prevent misuse, maintain relevant business records and meet applicable obligations.
Where applicable data protection law requires a legal basis, processing may be necessary to take steps you request before entering a contract, perform an agreement, pursue legitimate interests in responding to business inquiries and protecting our services, or comply with legal obligations. Where we rely on consent, you may withdraw it by contacting us; withdrawal does not affect earlier lawful processing.
Website operation, cookies and external services
Our website and its hosting services may process technical information such as IP addresses, browser details, requested pages and security logs. Cookies or similar technologies may be used for functions such as login, security and site operation. Public pages may load resources such as web fonts from external providers, which receive the technical information required to deliver those resources.
You can manage cookies in your browser settings. Blocking some cookies may affect certain website functions. If optional analytics or advertising technologies are introduced, we will provide information and any choices or consent mechanisms required by applicable law.
Who may receive information
Relevant NOVA personnel and service providers supporting hosting, email, technical administration and agreed project work may receive information necessary for their roles. We may disclose information where required by law or to establish, exercise or defend legal rights. A request for a quote does not authorize us to publish your submitted project materials as marketing content.
Where information is handled
NOVA operates in connection with Hong Kong and mainland China. Information may also be handled where our service providers operate. If a transfer is subject to specific data protection requirements, we will address the applicable requirements. Contact us if you need information about the handling of your inquiry.
How long information is kept
We retain information for as long as reasonably needed to respond to your inquiry, manage any resulting business relationship and meet relevant recordkeeping or legal obligations. The appropriate period depends on the status of the inquiry, the nature of any agreement and whether information is needed to resolve a dispute. When information is no longer needed, it should be deleted or anonymized in accordance with the applicable process.
Project attachments may be processed temporarily by the website and included in inquiry emails. Copies in email systems or agreed project records may remain subject to the retention criteria above.
Your choices and requests
Depending on the law that applies to you, you may have rights to request access, correction, deletion, restriction or portability of personal information, or to object to certain processing. You may also have the right to raise a concern with the relevant data protection authority. Contact us using the email below. We may need reasonable information to verify your identity and understand your request.
Keeping information secure
We use reasonable organizational and technical measures appropriate to the information we handle. No website, email transmission or storage system can be guaranteed completely secure. If your project requires a specific confidentiality arrangement, discuss it with us before sharing confidential design files.
External links and updates
Other websites linked from this site have their own privacy practices. We may update this policy to reflect changes to the website or our handling of information. The date above identifies the latest version.
Contact us
HK NOVA JEWELRY LIMITED
Email: crystal@nova-jewel.com
For project inquiries, visit our Contact page.