Order reference
Your PO, invoice number, style number or SKU.
After-sales service
Support after delivery
If you notice a production concern after delivery, send us your order reference, a short description and clear images. Our team will review the details with you and confirm the most practical next step.
Tell Us What You Need
How the review works
A practical review, case by case
When you contact us, we review the concern against your order details, approved sample or reference, and the evidence you share. This helps us understand what happened and discuss the next step with you.
- 01
Share your order details
Include your PO or invoice, style reference, affected quantity, a short description and clear images.
- 02
We review the concern
Our team checks the information against the relevant order details and approved reference available for your project.
- 03
We confirm the next step
If we need another image or detail, we’ll let you know before discussing the practical way forward.
What to send
Help us understand the concern
The details below help us identify your order, understand how many pieces are affected and review the concern more accurately.
Every order is different
The review and next step depend on the product, order details, available evidence and terms confirmed for your project.
Affected quantity
Tell us how many pieces were checked and how many are affected.
Clear images
Send one overall image and close-up details. Include the packaging if it may be relevant.
Short description
Tell us what you noticed, where it appears and when you first found it.
Start a conversation
Tell us what you’re
ready to make
Send a sketch, reference image or approved sample, together with your project stage, target quantity and timing. We’ll review what you have and help define the practical next step.
Tell Us What You NeedBuilt for jewelry businesses
- Jewelry brands
- Jewelry wholesalers
- Retail shops
- E-commerce businesses
- Start-up jewelry brands